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Frequently Asked Questions

Unfortunately, no. Children must meet the minimum age requirement on the course start date and must not exceed the maximum age limit for that program. If space is available, you may enrol your child at any point during the year once they reach the required age. If the age requirement is not met or incorrect registration details are provided, we may need to cancel the enrolment. These age limits are based on our experience and are designed to ensure the best possible experience and development for all children. Thank you for your understanding.

Unfortunately, we’re unable to reserve spots in advance. Registration becomes available only once the official enrolment period opens.

Due to limited capacity, participation is only possible after completing online registration and payment. However, the first session serves as a trial. If you decide not to continue after the first session for any reason, we offer a full refund. Parents are also welcome to attend the first session to see how the program works and how their child responds.

Pricing varies depending on the program and the time of enrolment. If you join after the program has already started, the fee is adjusted proportionally based on the number of remaining sessions. Enrolment is possible throughout the year, subject to availability. All prices listed below are for one term (10 sessions).

  • Baby (2,5-4 years) - $ 200
  • Junior (4-6 years) - $ 190
  • Sportmix (6-9 years) - $ 190
  • Active (8-11 years) - $ 190

To ensure accurate accounting, payments must be made through our online payment system. We’re unable to accept bank transfers.

If you’re experiencing difficulties, we recommend:

  • Trying a different web browser
  • Using another device (computer, tablet, or phone)
  • Using a different payment card

These steps usually resolve most issues.

Please check your inbox, including spam or junk folders, as emails can occasionally be filtered there. If you still can’t find the confirmation, please contact us at info@gymnathlon.ca and we’ll be happy to resend it.

If you decide not to continue, you are entitled to a 100% refund provided your cancellation request is submitted within three days after the first session following enrolment. If the request is submitted later, cancellation will be processed according to our standard cancellation policy.

To cancel, please complete the cancellation form at www.gymnathlon.ca/refund If you meet the refund conditions, the amount will be returned to the original payment method. The refund is calculated based on the number of sessions that have already taken place since enrolment, regardless of attendance.

We do not offer compensation for short-term illnesses such as colds or minor infections. For longer-term absences due to more serious reasons (e.g., injury or surgery), each case is reviewed individually. In such cases, compensation may be possible. Please contact us at info@gymnathlon.ca with details and we will review your request.

Unfortunately, we are unable to offer make-up sessions due to organizational constraints.

Yes — as long as there is space available in your preferred program. If you would like to switch (for example, to a different location or time), please contact our customer support team and we’ll be happy to assist you.

Each Gymnathlon program includes 30 sessions delivered across three terms, with 10 sessions per term. Sessions follow the local school calendar and do not take place during school holidays or school closure days. If a session is cancelled for this reason, the schedule is adjusted to ensure all sessions are delivered. Programs typically begin in September and run through the school year, usually finishing in June, depending on local school schedules.

Each Gymnathlon program is divided into three terms, with 10 sessions per term. The schedule follows the local school calendar, and terms run consecutively throughout the school year. The start of each term depends on when the previous term’s sessions are completed. Term length may vary slightly due to school holidays, public holidays, or school closure days, when sessions do not take place. In such cases, the schedule is adjusted to ensure that all sessions are delivered before the next term begins.

No special equipment is required. Children should wear comfortable sports clothing, indoor athletic shoes, and bring a water bottle.

To help children stay focused and build independence, parents are generally not present during sessions.

Exceptions include:

  • Baby program – parent participation is required
  • First session – parents are welcome to attend
  • Special circumstances – possible by prior agreement with the coach

If your child joins later in the season, attendance at the first session may depend on the venue’s policies. Please confirm with your coach in advance.

Yes, if your child attends the school where the program is held. In these cases, the coach may collect children from after-school care before the session. After the session, children are either returned to after-school care or released directly to parents, depending on arrangements with the school. As this varies by location, please confirm details with your school or coach.

For session-related questions, including absences, please contact your coach directly.